Refund policy

We want you to be happy with your LEGO FACE mask. If something is wrong, we will fix it.

30-day returns

You may request a return within 30 days of delivery. Items must be unworn, unwashed and in their original packaging. For hygiene reasons we cannot accept worn or washed masks unless they are faulty.

Faulty or incorrect items

If your mask arrives damaged, defective or different from what you ordered, email tsvtanov@gmail.com with your order number and a photo within 30 days. We will send a replacement or refund you in full, including shipping, and we cover the return postage.

How to request a refund

Email tsvtanov@gmail.com with your order number and reason for the return. We reply with instructions within 2 business days. Send the item back within 14 days of receiving those instructions. Change-of-mind return postage is paid by the customer.

Refund timing

Refunds are issued to the original payment method within 5 business days after the returned item arrives and passes inspection. Original shipping costs are non-refundable except where the item was faulty or incorrect. Depending on your bank, the refund may take a further 5–10 business days to appear.

EU statutory rights

Consumers in the EU have a statutory 14-day right of withdrawal from the day of delivery, in addition to our 30-day policy. The hygiene exception applies to masks that have been worn. Nothing in this policy limits your statutory rights.

Contact

LEGO FACE — tsvtanov@gmail.com